Are patients in western Turkey contented with healthcare services? A quality assessment study

Kuguoglu S., Aslan F. E., Icli G.

JOURNAL OF NURSING CARE QUALITY, vol.21, no.4, pp.366-371, 2006 (SCI-Expanded) identifier identifier identifier

  • Publication Type: Article / Article
  • Volume: 21 Issue: 4
  • Publication Date: 2006
  • Doi Number: 10.1097/00001786-200610000-00015
  • Journal Name: JOURNAL OF NURSING CARE QUALITY
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.366-371
  • Marmara University Affiliated: No

Abstract

The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general.