Are patients in western Turkey contented with healthcare services? A quality assessment study

Kuguoglu S., Aslan F. E., Icli G.

JOURNAL OF NURSING CARE QUALITY, cilt.21, sa.4, ss.366-371, 2006 (SCI-Expanded) identifier identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 21 Sayı: 4
  • Basım Tarihi: 2006
  • Doi Numarası: 10.1097/00001786-200610000-00015
  • Dergi Adı: JOURNAL OF NURSING CARE QUALITY
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.366-371
  • Marmara Üniversitesi Adresli: Hayır

Özet

The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general.