Barriers to firm service innovativeness in emerging economies

Durmusoglu S. S. , ZAMANTILI NAYIR D. , Chaudhuri M., Chen J., Joens I., Scheuer S.

JOURNAL OF SERVICES MARKETING, vol.32, no.7, pp.925-944, 2018 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 32 Issue: 7
  • Publication Date: 2018
  • Doi Number: 10.1108/jsm-11-2016-0411
  • Title of Journal : JOURNAL OF SERVICES MARKETING
  • Page Numbers: pp.925-944

Abstract

Purpose This paper investigates internal and external barriers influencing the different dimensions of firm service innovativeness and the moderating effect of transformational leadership on these relationships in an emerging economy, namely, Turkey.