Barriers to firm service innovativeness in emerging economies

Durmusoglu S. S. , ZAMANTILI NAYIR D. , Chaudhuri M., Chen J., Joens I., Scheuer S.

JOURNAL OF SERVICES MARKETING, cilt.32, sa.7, ss.925-944, 2018 (SSCI İndekslerine Giren Dergi) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 32 Konu: 7
  • Basım Tarihi: 2018
  • Doi Numarası: 10.1108/jsm-11-2016-0411
  • Dergi Adı: JOURNAL OF SERVICES MARKETING
  • Sayfa Sayıları: ss.925-944

Özet

Purpose This paper investigates internal and external barriers influencing the different dimensions of firm service innovativeness and the moderating effect of transformational leadership on these relationships in an emerging economy, namely, Turkey.