Barriers to firm service innovativeness in emerging economies

Durmusoglu S. S., ZAMANTILI NAYIR D., Chaudhuri M., Chen J., Joens I., Scheuer S.

JOURNAL OF SERVICES MARKETING, vol.32, no.7, pp.925-944, 2018 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 32 Issue: 7
  • Publication Date: 2018
  • Doi Number: 10.1108/jsm-11-2016-0411
  • Journal Name: JOURNAL OF SERVICES MARKETING
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.925-944
  • Keywords: Emerging economy, Transformational leadership, Hospitality, Innovativeness, Barriers to innovation, TRANSFORMATIONAL LEADERSHIP, TRANSACTIONAL LEADERSHIP, PRODUCT INNOVATIVENESS, CONSUMER INNOVATIVENESS, STRATEGIC INNOVATION, OVERCOMING BARRIERS, FINANCIAL SERVICES, CONTEXTUAL FACTORS, ORIENTATION, PERFORMANCE
  • Marmara University Affiliated: Yes

Abstract

Purpose This paper investigates internal and external barriers influencing the different dimensions of firm service innovativeness and the moderating effect of transformational leadership on these relationships in an emerging economy, namely, Turkey.