INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, cilt.31, ss.851-887, 2011 (SSCI İndekslerine Giren Dergi)
Makale / Tam Makale
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
Purpose - It is argued that whilst operational and support processes deliver performance presently, it is the managerial processes that sustain performance over time. The purpose of this research paper is to better understand what these managerial processes are and how they influence organisational performance.