Managerial processes: business process that sustain performance

Bititci U. S., Ackermann F., Ateş A., Davies J., Garengo P., Gibb S., ...More

INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, vol.31, pp.851-887, 2011 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 31
  • Publication Date: 2011
  • Doi Number: 10.1108/01443571111153076
  • Journal Name: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.851-887
  • Keywords: Organizational performance, Management strategy, RESOURCE-BASED VIEW, DYNAMIC CAPABILITIES, PROCESS MANAGEMENT, ORGANIZATIONAL PERFORMANCE, STRATEGY PROCESS, KNOWLEDGE, FIRM, TRANSFORMATION, EXPLOITATION, EXPLORATION
  • Marmara University Affiliated: Yes

Abstract

Purpose - It is argued that whilst operational and support processes deliver performance presently, it is the managerial processes that sustain performance over time. The purpose of this research paper is to better understand what these managerial processes are and how they influence organisational performance.