What Makes A Mental Health Website Trustworthy? The Decisive Role Of User Mental Health Literacy And Design


Erden A., Peker Ş.

The 12th International Management Information Systems Conference, Ankara, Turkey, 23 - 25 October 2025, pp.1-9, (Full Text)

  • Publication Type: Conference Paper / Full Text
  • City: Ankara
  • Country: Turkey
  • Page Numbers: pp.1-9
  • Marmara University Affiliated: Yes

Abstract

This study examines the influence of Mental Health Literacy (MHL) on university students' trust in digital resources, as they increasingly seek mental health information online.  We examined the correlation between MHL and the perceived credibility of three website design components: aesthetics, usability, and professionalism.  An online survey was conducted with 152 university students in Turkey.  Statistical analysis indicated a substantial positive correlation between overall MHL scores and trust ratings across all design factors. Students with higher MHL placed significantly greater importance on usability and professionalism as indicators of trust compared to their lower-MHL peers.  Additionally, having a mental health diagnosis in the past correlated with a higher value placed on usability. These findings indicate that as users learn more, the standards for building trust change from looks to function and substance.