Akademik Veri Yönetim Sistemi
Universal Journal of Educational Research, cilt.5, sa.11, ss.2056-2065, 2017 (Scopus)
The purpose of this research is to evaluate the
quality service in higher education in Marmara and Niğde
Omer Halisdemir Universities’ department of education
students. This study was prepared using a screening model
from quantitative research methods. The sample of this
research comprised 886 university students attending the
higher education institutions mentioned. The Scale of
Service Quality in Higher Education Institutions is
composed a data collection tool consisting of 28 items and 6
factors. The data of this research were collected during the
2016-2017 academic year. Gender, grade, university, and
academic success were utilized in this study as personal
variables. In the results of this study, the considerations of
girls were higher than males regarding the academic position
and institutional image. In addition, the perceptions of 3rd
grade students were higher than those of 4th grade students
according to academic position, institutional image, offered
diploma programs, and physical opportunities. On the other
hand, the academic success of university students was
increased regarding all factors and total scores.
Keywords Service Quality, Higher Education,
Education Faculty