Choosing the Adequate IT Outsourcing Option: A Comparison Between India and Turkey

El Khatib V., ZAMANTILI NAYIR D. , Kolbe L.

3rd International Conference on Information Management and Evaluation (ICIME), Ankara, Turkey, 16 - 17 April 2012, pp.79-88 identifier

  • Publication Type: Conference Paper / Full Text
  • City: Ankara
  • Country: Turkey
  • Page Numbers: pp.79-88


International projects and business relations are high-risk undertakings. There may be a high risk of failure for businesses if the risks are underrated. In the last few decades India has arisen as the leading IT outsourcing option, mainly due to the relatively low costs and high levels of IT expertise on offer. However, while India seems to be, at first sight, the most profitable outsourcing option for businesses, when all risks for managing a typical offshore project are taken into account, investment in India through such projects can be very cost intensive. These risk-factors involve for example miscommunications, lack of management control and high turnover of vendor employees. This paper presents the results of 20 expert interviews using a multiple case study design and proves that lower risks exist with a nearshore partner due to cultural, geographic and time proximity. As study material, Turkey and India have been chosen, and are assessed through the perspective of Germany.