Rating versus ranking: What is the best way to reduce response and language bias in cross-national research?

Harzing A., Baldueza J., Barner-Rasmussen W., Barzantny C., Canabal A., Davila A., ...Daha Fazla

INTERNATIONAL BUSINESS REVIEW, cilt.18, sa.4, ss.417-432, 2009 (SSCI İndekslerine Giren Dergi) identifier

  • Cilt numarası: 18 Konu: 4
  • Basım Tarihi: 2009
  • Doi Numarası: 10.1016/j.ibusrev.2009.03.001
  • Sayfa Sayıları: ss.417-432


We propose solutions to two recurring problems in cross-national research: response style differences and language bias. In order to do so, we conduct a methodological comparison of two different response formats-rating and ranking. For rating, we assess the effect of changing the commonly used 5-point Likert scales to 7-point Likert scales. For ranking, we evaluate the validity of presenting respondents with short scenarios for which they need to rank their top 3 solutions. Our results - based on two studies of 1965 undergraduate and 1714 MBA students in 16 different countries - confirm our hypotheses that both solutions reduce response and language bias, but show that ranking generally is a superior solution. These findings allow researchers to have greater confidence in the validity of cross-national differences if these response formats are used, instead of the more traditional 5-point Likert scales. In addition, our findings have several practical implications for multinational corporations, relating to issues such as selection interviews, performance appraisals, and cross-cultural training. (C) 2009 Elsevier Ltd. All rights reserved.