Automotive recall risk: Impact of buyer-supplier relationship on supply chain social sustainability


Nassar S., Kandil T., Er Kara M. , Ghadge A.

International Journal of Productivity and Performance Management, cilt.1, ss.1-29, 2019 (ESCI İndekslerine Giren Dergi)

  • Cilt numarası: 1
  • Basım Tarihi: 2019
  • Doi Numarası: 10.1108/ijppm-01-2019-0026
  • Dergi Adı: International Journal of Productivity and Performance Management
  • Sayfa Sayıları: ss.1-29

Özet

Purpose: The purpose of this paper is to examine the automotive product recall risk in terms of social sustainability performance and evaluate the role of buyer-supplier relationships in improving social sustainability during product recall crises. Design/methodology/approach: A multi-methodology approach is used to empirically analyse the interrelationship between the proposed constructs and enablers of the buyer-supplier relationship. Structural equation modelling and interpretive structural modelling are followed to analyse the data gathered thorough a questionnaire survey of 204 executives and interviews with 15 managers from the automotive industry. Findings: The results of the study provide evidence regarding the impact of the responsible buyer-supplier relationship on customer recall concerns and the social sustainability performance of supply chains. This study also leads to the development of a conceptual model providing a relationship between the three key concepts used in this study. Research implications: Following social sustainability principles, this study addresses the importance of developing strong, responsible, relational ties with suppliers to reduce vehicle recalls or successfully recover from a product recall crisis. Originality/value: This study contributes to the literature by providing theoretical and empirical insights for developing socially responsible supply chains and confirming the role of the buyer-supplier governance mechanism during product recalls in the context of the automotive industry.