Corporate social responsibility and organizational citizenship behavior The mediating role of job satisfaction

Kunda M. M., ATAMAN BERK G., KARTALTEPE BEHRAM N.

JOURNAL OF GLOBAL RESPONSIBILITY, cilt.10, sa.1, ss.47-68, 2019 (ESCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 10 Sayı: 1
  • Basım Tarihi: 2019
  • Doi Numarası: 10.1108/jgr-06-2018-0018
  • Dergi Adı: JOURNAL OF GLOBAL RESPONSIBILITY
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
  • Sayfa Sayıları: ss.47-68
  • Anahtar Kelimeler: Organizational citizenship behavior, Corporate social responsibility, Job satisfaction, Social identity theory, PERFORMANCE, COMMITMENT, TRUST, IDENTIFICATION, PERCEPTIONS, INVOLVEMENT, PREDICTORS, EMPLOYEES, INDUSTRY, SYSTEMS
  • Marmara Üniversitesi Adresli: Evet

Özet

Purpose The purpose of this paper is to examine the effect of incumbent employees' corporate social responsibility (CSR) perceptions toward multiple stakeholders on their organizational citizenship behavior (OCB) within the context of the tourism and hospitality sector in Turkey. It also aims to examine the mediating role of job satisfaction in these relationships. Design/methodology/approach Data were collected from 215 white-collar employees working full-time in non-managerial positions of hotels and travel services in Istanbul and Antalya regions of Turkey, using a self-administrated questionnaire. The research hypotheses were tested using multiple regression analysis. Findings The result of the study showed that two of the four CSR dimensions, namely, CSR toward society and environment and government, had a significant and positive effect on OCB. On the other hand, CSR toward employee was the only variable among the four dimensions of CSR perception that had a significant and positive effect on employee job satisfaction. The finding of the mediation analysis unfortunately failed to support the mediation effect of job satisfaction on the relationship between CSR perceptions and OCB.