System dynamics modeling of a knowledge management process: A case study in Turkish Airlines

Zaim S., Bayyurt N., TARIM M. , Zaim H., Guc Y.

9th International Strategic Management Conference, Riga, Latvia, 27 - 29 June 2013, vol.99, pp.545-552 identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 99
  • Doi Number: 10.1016/j.sbspro.2013.10.524
  • City: Riga
  • Country: Latvia
  • Page Numbers: pp.545-552


Tangible assets like land, machinery and equipment are crucial for an organization, while knowledge and intellectual capital are considered to be the primary source to complete an Organization. Knowledge management is defined as 'any practice of creating, acquiring, capturing, sharing and using knowledge to increase organizations' performance.' Knowledge management aims at managing positive and negative critical knowledge functions in different kinds of operations, identifying new strategies and new products, augmenting human resource management, and accomplishing number of targeted objectives or goals.