The Use of Sustainability Practices in Social Media Communication: An Evaluation Specific to the Banking Sector


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Turkden D. K., KUŞAY Y.

TURKIYE ILETISIM ARASTIRMALARI DERGISI-TURKISH REVIEW OF COMMUNICATION STUDIES, cilt.0, sa.39, ss.216-239, 2022 (ESCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 0 Sayı: 39
  • Basım Tarihi: 2022
  • Doi Numarası: 10.17829/turcom.1021679
  • Dergi Adı: TURKIYE ILETISIM ARASTIRMALARI DERGISI-TURKISH REVIEW OF COMMUNICATION STUDIES
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
  • Sayfa Sayıları: ss.216-239
  • Anahtar Kelimeler: Sustainability Communication, YouTube, Sustainability Report, Akbank Sustainability Report, Stakeholder Communication in the Banking Sector, STAKEHOLDER THEORY
  • Marmara Üniversitesi Adresli: Evet

Özet

Social, economic and environmental management understanding of institutions necessitates the need to carry existing values to the future. One of the most important factors that will make this need sustainable is stakeholder relations or target audience communication in a communicative sense. In recent years, with the more frequent discussion of issues such as communication strategies, changing social structure, limited resources, environmental problems, social inequality, which institutions carry out due to their social responsibility understanding, many institutions choose only one area and raise awareness of the society in this area, draw attention to any social issue, raise awareness. Beyond the concept of corporate social responsibility designed with a focus on it, it necessitates the restructuring of institutions starting from their own business processes. In this context, the understanding of sustainability ensures integrity by transferring an integrated structure to the communication process and tries to carry the institutions to the future.