The effects of relational capital on likelihood of conflict occurrence under the moderation effect of the propensity to trust

Konuk H., ATAMAN BERK G.

INTERNATIONAL JOURNAL OF LEARNING AND INTELLECTUAL CAPITAL, vol.20, no.2, pp.217-240, 2023 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 20 Issue: 2
  • Publication Date: 2023
  • Doi Number: 10.1504/ijlic.2023.129240
  • Journal Name: INTERNATIONAL JOURNAL OF LEARNING AND INTELLECTUAL CAPITAL
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, Aerospace Database, Communication Abstracts, EBSCO Education Source, INSPEC, Metadex, Civil Engineering Abstracts
  • Page Numbers: pp.217-240
  • Keywords: relational capital, propensity to trust, conflict predictors, relationship conflict, task conflict, CONFIRMATORY FACTOR-ANALYSIS, PERSONALITY-TRAITS, GENERALIZED EXPECTANCIES, INTRAGROUP CONFLICT, TEAM PERFORMANCE, JOB-PERFORMANCE, WORK GROUP, MANAGEMENT, ANTECEDENTS, INNOVATION
  • Marmara University Affiliated: Yes

Abstract

This study aims to contribute to the conflict literature by arguing that the relational capital between co-worker affect the likelihood of conflict occurrence and investigating the moderation role of propensity to trust on this interaction. A random sample was drawn from 381 Turkish citizen white collar employees from SME companies in nine industries. The study was prepared to measure employees' perceptions of the conflict and relationship capital they experience with their co-worker, with whom they interact the most. According to the findings: 1) an increase in relational capital decreases the likelihood of task and relationship conflict occurrence; 2) relational capital decreases the likelihood of task and relationship conflict occurrence more when the levels of propensity to trust are high.