Akademik Veri Yönetim Sistemi
İnönü üniversitesi Sağlık Hizmetleri Meslek Yüksek Okulu Dergisi, cilt.12, sa.12024, ss.317-332, 2024 (Scopus)
A patient satisfaction survey was conducted between June and August 2020 at the Niger-Turkey Friendship Hospital, in Niamey, capital city of Niger. Outpatient and inpatient services satisfaction surveys implemented by the Turkish Ministry of Health in the quality management processes of hospitals were used. Cron-bach Alpha values to test the validity and reliability of the surveys, were calculated as 76.3% and 73.8% (>70) for outpatient and inpatient surveys respectively. The significance level was evaluated as p<0.05. For the outpatient surveys, the average satisfaction score of "hospital health services" is 17.7±3.45, “hospital cleaning services” is 4.24±0.60, "general opinion about Turkey" is 6. 06±1.52 and "total" is 28.05±4.53. For the inpatient surveys, the average satisfaction score of "room services" is 3.57±1.03, "food services" is 5.78±1.57, “hospital health services” is 14.91±4.11, “general opinion about Turkey” is 6.10±1.60 and “total” is 30.36±5.98. Statistically significant differences were calculated as 0.035 and 0.013 using “Independent Student-t” test in the "hospital health services satisfaction" and "total satisfaction" sub-dimensions of the participants according to their education levels (p <0.05). It was concluded that those with higher education levels had higher “hospital health service” and “total” satisfaction scores than those with lower education levels.