Published journal articles indexed by SCI, SSCI, and AHCI
Articles Published in Other Journals
Refereed Congress / Symposium Publications in Proceedings
The research on the impact of service quality and perceived service value on customer satisfaction and loyalty : Case of Healthcare Institution
3rd Annual International Conference on Social Sciences, 26 - 28 October 2017
On The İmpact Of Service Quality And Perceived Service Value On Customer Satisfaction And Loyalty
Case Of Healthcare Institution 3rd Annual Internatıonal Conference On Socıal Scıences Aıcss, Turkey, 10 - 12 October 2017
The research on the relationship between internal marketing strategies and internal service quality through the perspectiveof five factor personality traits among employees
2nd ANNUAL INTERNATIONAL CONFERENCE ON SOCIAL SCIENCES, 02 June 2016 - 02 June 2017
The Role of Social Media in Strengthening The Brand Image of Firms: Global Practices in the Telecom Sector
International Conference of New Media and Interactivity, İstanbul, Turkey, 28 - 30 April 2010
Gender Differences In Beliefs, Attitudes And Behaviours Of Turkish Internet Users Through The Web Advertising
Yeni İletişim Ortamları ve Etkileşim Uluslararası Konferansı, İstanbul, Turkey, 1 - 03 November 2006, pp.506-515
Books & Book Chapters
Designing and Deploying RFID Applications
InTech, Suceava, 2011
Satış Geliştirme Faaliyetlerinin Müşteri Davranışları Üzerine Etkisi
Beta Basım Yayım Dağıtım, İstanbul, 2010
İkinci Medya Çağında İnternet
Alfa Basım Yayım, İstanbul, 2010
Benim Maaşımı Kim Ödüyor? Müşteri
Yaprak Yayınları, İstanbul, 2009
İSTANBUL TİCARET ODASI İŞLETMELERİN TÜKETİCİ ODAKLI MARKA STRATEJİSİ
İstanbul Ticaret Odası, İstanbul, 2006